Terms and Conditions

Article 1- Introduction – Identity of the company

Ledger is a simplified joint-stock company with a capital of 933 191 € whose registered office is located at 1, rue du Mail, 75002 Paris and registered with the Paris Trade and Companies Register under number 529 991 119 (intra-Community VAT number: FR035299991119) (hereinafter referred to as "Ledger").

Ledger offers for sale products (hereinafter referred to as "Products") available on its website accessible at www.ledgerwallet.com (hereinafter referred to as the "Site"). These General Terms and Conditions of Sale (hereinafter referred to as "TC’s") apply between Ledger and any person visiting the Site or making a purchase on the Site (hereinafter "You", "Your" or " Client (s) "). These TC’s define the rights and obligations of the parties in connection with the use of the Site and the sale of the Products.

Please read these TC’s carefully before accepting them and being bound by them.

You have the option to print these TC’s before placing an order. Ledger reserves the right to modify them at any time, the applicable version being the version in force on the Site at the date of the order.


Article 2 - Orders

To order Ledger Products, you must be at least eighteen (18) years old and have the legal capacity to contract.

It is your responsibility to determine and select the Products suited to your needs and then follow the ordering process on the Site. Before ordering, it is your responsibility to ensure compatibility of the Products with those that you use. If you consider yourself not competent enough to judge, you can be advised.

Once your shopping cart is full, it is your responsibility to complete your purchases by following the instructions provided to you at each step on the Site and then to check the adequacy of the order summary presented to you before clicking on the order button.

After placing an order, we send you a confirmation message, together with an electronic invoice.


Article 3 - Price

Ledger reserves the right to modify at any time the price of any of the products, with the understanding that the price actually charged will be that in force on the day of the order.

The displayed prices are in euros, all taxes included, VAT rate being that in force on the day of the order and applicable to any delivery within the European Union.

In case of delivery outside the European Union, the VAT will be automatically deducted from the amount of your order.

The displayed prices of the Products are exclusive of shipping costs and / or customs duties and / or local taxes as may be applicable in the State of delivery:

  • Shipping costs: they include the processing costs of the order and the delivery. They may vary according to the size, the weight of the package, the choice of the carrier and the delivery address and are individualized when placing the order.
  • Customs duties and / or other local taxes: in case of delivery outside the European Union, some States may apply customs duties, import taxes or other taxes, the payment of which is your exclusive responsibility. Therefore, when placing an order, it is your responsibility to ensure with the local authorities that you comply with any prior formalities and / or payment of duties and taxes of any kind related to the import of the products.


Article 4 – Title retention - Payment

The prices of the Products and the applicable terms of payment are those displayed on the Site when making the order. The prices expressed in crypto currencies are those provided by our exchange rate provider at the date of the order.

Payment must be made at the time of order. The sums paid are neither deposit nor advances. The full amount will be charged at the time of order.

The Products remain the property of Ledger until they are fully paid.

If the payment of a due amount is not received or in case of irregular payment, Ledger reserves the right, after registering your order, to suspend or cancel the order and / or delivery.

The following payment methods are accepted for purchases on the Site: Visa, Mastercard, Paypal, Bitcoin.


Article 5 - Delivery

The Products are delivered to the address of delivery that you specified when placing your order.

Depending on your delivery address, one or more transport service providers can be proposed with their respective rates. When you have been offered the choice between various modes of transport, you are asked to choose the one you want to select.

Upon receipt of your order, it is your responsibility to check the condition of the package, its packaging and contents, in the presence of the employee of the transport service company. If you notice any defects, you must follow the procedure provided by the transport service company in such case and inform Ledger of these defects by specifying the order number no later than eight days after delivery.

Delivery times are indicated when placing the order. These delivery times are indicative and may vary depending on the transport service companies. Ledger can not be held liable for any delays caused by the transport service company.


Article 6 – Right of withdrawal

For the purposes of this article, Client means a consumer as defined by the introductory article of the French Consumer Code, that is to say any natural person acting for purposes which are outside the scope of its commercial, industrial, artisanal, liberal or agricultural activity.

In accordance with the provisions of Article L. 221-18 of the French Consumer Code, you have the right to withdraw from the contract within a period of fourteen (14) days without reason and without bearing any costs, except for the costs of returning the Product, if necessary. The aforementioned period runs from the day of receipt of the Product by you or by a third party, other than the carrier, designated by you. When the fourteen (14) day period expires on a Saturday, a Sunday or a holiday, it is extended until the following day.

You can notify us of your withdrawal decision by filling out the online return form In this case, Ledger will immediately send an acknowledgment of receipt of the withdrawal decision on a durable medium. In order for the withdrawal period to be respected, the Client must send his notice of withdrawal before the expiry of the aforementioned fourteen (14) day period.

You must return the Product to Ledger no later than fourteen (14) days after notification of your decision to withdraw. The costs of return of the Product are at your own expense. You must return the Product in perfect condition in its original packaging.

We will reimburse you for all amounts received, including delivery charges, within fourteen (14) days from the date we were notified of your withdrawal decision, but we may defer the refund until we have received the Product or until you have provided us with proof of shipping the Product, whichever is the earlier. You will be reimbursed using the same payment method you used for the initial transaction, unless you agree otherwise. For payments in cryptocurrencies, you will be reimbursed at the current EUR value.

For any claims about the Products, please use the contact form available here


Article 7 - Warranties

Except as expressly provided in these TC’s, Ledger makes no specific commitment regarding the Products. For instance, we make no commitment regarding the specific features available through the Products, their reliability, availability or suitability to your needs. We provide our products "as is".

Only Clients having the status of consumer, that is to say any natural person acting for purposes which are outside the scope of its commercial, industrial, artisanal, liberal or agricultural activity, can benefit from the legal guarantee of conformity provided for in the French Consumer Code. Products purchased from Ledger are covered by the seller's legal warranty against non-conformity in accordance with articles L.217-4 et seq. of the French Consumer Code and the legal warranty of the seller against hidden defects in accordance with articles 1641 et seq. of the French Civil Code.

Concerning the legal guarantee of conformity, the consumer must act within a period of two years from the delivery of the Product. He may choose between repairing or replacing the Product subject to the cost conditions provided for in article L.217-9 of the French Consumer Code. He is exempted from proving the non-conformity of the Product at the time of delivery within the twenty-four (24) months that follows the delivery of the Product, except for second-hand Products, in which case the time limit is six (6) months. This guarantee applies regardless of any other commercial warranty. The Client may also decide to implement the guarantee against the hidden defects of the Product as provided for in Article 1641 of the French Civil Code and he can choose between the cancellation of the sale and a reduction of the sale price in accordance with Article 1644 of the French Civil Code.

A good is considered to be non-compliant either when it is not appropriate for the use normally expected of a similar good and does not correspond to the description given by the seller and does not possess the qualities the latter has presented to the purchaser from a sample or a model or does not have the qualities which a consumer can legitimately expect in view of the public declarations made by the seller, the manufacturer or his representative, through advertising or labelling, or where it does not have the characteristics defined by mutual agreement by the parties or is not specific to the special use sought by the consumer and brought to the attention of the seller, and accepted by the latter. The guarantee of conformity is excluded if the consumer became aware of the defect at the time of contracting or when he could not ignore this defect at the time of contracting or when Ledger proves that the lack of conformity did not exist at the time of delivery of the product.

A hidden defect means a non-apparent defect of the Product, making it unsuitable for its intended use or which so diminishes that use that the Customer would not have acquired it or would have given it a lower price, if he had known it. The action resulting from hidden defects must be brought within two years after the discovery of defect.


Article 8 – LEDGER’s Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LEDGER DISCLAIMS ALL LIABILITY FOR LOST OF PROFITS, INCOME, VALUE OR DATA, OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES

LEDGER DISCLAIMS ALL LIABILITY FOR LOSS OF YOUR RESTORATION SENTENCE, OR IF IT IS INCORRECTLY NOTED.

TO THE FULLEST EXTENT PERMITTED BY LAW, LEDGER’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TC’s, INCLUDING ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAYED TO PURCHASE THE PRODUCT.

IN NO EVENT WILL LEDGER BE LIABLE FOR ANY LOSS OR DAMAGE WHICH HAS NOT BEEN REASONABLY FORESEEABLE.

SOME COUNTRIES DO NOT ALLOW THE ABOVEMENTIONNED EXCLUSIONS OF LIABILITY IF YOU HAVE THE QUALITY OF CONSUMER. IN THESE COUNTRIES, YOU MAY ENJOY CERTAIN RIGHTS AS A CONSUMER. IF YOU USE THE PRODUCTS FOR PERSONAL USE, NO PROVISION OF THESE TC’s LIMITS THE CONSUMER'S LEGAL RIGHTS THAT CAN NOT BE EXCLUDED BY CONTRACT.

IF YOU USE THE PRODUCTS AS A PROFESSIONAL, YOU EXPRESSLY RELIEVE LEDGER, ITS AFFILIATES, AGENTS AND EMPLOYEES FROM ANY AND ALL LIABILITY AND GUARANTEE THEM AGAINST ANY CLAIM, PROCEEDINGS OR LEGAL ACTION ARISING FROM OR RELATED TO THE USE OF THE PRODUCTS OR FOLLOWING A BREACH OF THESE TC’s, INCLUDING ANY LIABILITY AND FINANCIAL CHARGE RESULTING FROM CLAIMS, LOSSES OR DAMAGES, PROCEEDINGS AND JUDGMENTS, AND LEGAL AND ATTORNEY’S FEES.

TO THE FULLEST EXTENT PERMITTED BY LAW, LEDGER DISCLAIMS ALL LIABILITY WITH RESPECT TO PRODUCTS SOLD OR DISTRIBUTED BY ITS RESELLERS.

Ledger shall endeavour, as far as possible, to keep the Site accessible 7 days a week and 24 hours a day. However, access to the Site may be temporarily suspended due to technical maintenance, migration or updates, or due to breakdowns or constraints in relation with the operation of the Internet.

The networks on which the data flows have different characteristics and capacities and can be saturated at certain times of the day, which can affect their downloading times and their accessibility. Ledger will not be held liable for any malfunction or inability to access the Site attributable to third parties, to a network congestion, to unsuitable equipment of the Client, to a maintenance or update of the Site or to any other circumstances not attributable to Ledger.


Article 9 – Client’s liability

You are solely responsible for the way you use, store, and back up your information and data relating to your crypto-currencies (Bitcoins, Ethereum, etc.) in connection with the Products.

You are solely responsible for maintaining the confidentiality of your usernames, recovery phrase and PIN code, and in general of any means to secure your personal access to your accounts using the Products, as well as restrictions on access to your computer and other equipment, and to the extent permitted by applicable law, you agree to be responsible for all activities that have been conducted from your account or with your PIN code or recovery phrase. You must take all necessary steps to ensure that your password and recovery phrase remain confidential and secured.


Article 10 – Intellectual Property Rights

Ledger is the sole owner of all intellectual property rights related to the Products and the Site. Any content presented or made available by Ledger in the future, such as text, logos, images, music, digital downloads, and data compilations, is the property of Ledger, its affiliates or its suppliers and is protected by French and international intellectual property law. Ledger's names and logos are trademarks of Ledger. Ledger's trademarks and logos may not be used for products or services that are not owned by Ledger, or in any way that could cause confusion in the public, or in any way that disparages or discredits Ledger.

Accordingly, you agree not to reproduce, represent, extract and use in any way any or all of Ledger's trademarks, logos, Website or Products.

Ledger grants to you a personal, non-transferable, non-exclusive and worldwide license to use the software associated with the Products. This license is exclusively intended to enable you to use the Products and benefit from the associated features. You may not copy, modify, distribute, sell or rent any or all of the software that is part of it. Similarly, you may not decompile or attempt to extract the source code of such software, except in cases where the right to decompile is authorized by law and within the limits set by this law, or obtained our prior written authorization.

The foregoing does not apply to the use of Open Source software used by our Products. These can be offered under an open source license that we will make available to you. The Open Source license may contain provisions that override some of these conditions.


Article 11 – Personal Data

In the course of its activities, Ledger may have to process and collect personal data (the "Data").

The Data processed by Ledger are exclusively limited to the sales process of the Products (orders, deliveries, billing, returns ...).

Certain Data may be transferred to Ledger providers to provide you with additional services, such as delivery of Products and payment services.

As such, Ledger acts as a data controller within the meaning of Article 3 of French Law no. 78-17 of 6 January 1978, known as "Informatique et Libertés", amended by Act No. 2004-801 of 6 August 2004.

Ledger is personally responsible for the fulfilment of the mandatory preliminary formalities - in particular with the CNIL – in compliance with the rules on the protection of personal data and undertakes to comply with the said regulations during the processing operations it carries out under these TC’s.

Ledger maintains and / or processes the Data for the strict execution of these TC’s and ensures that the Data retains its integrity and that it is not distorted, damaged or accessible to third parties not expressly authorized by the parties. The duration of retention of personal data is proportionate to the aim pursued.

You have the right to object at any time, for legitimate reasons, to the use of your Data. You also have the right to access, modify and delete information. In order to exercise that right, you only have to make a request using the contact form available here. Ledger undertakes to reply within two (2) months.


Article 12 – Applicable Law – Mediation – Competent Jurisdiction

These TC’s are subject to French law.

In the event of a complaint or a question relating to an order of Products on the Site, please contact Ledger via the contact form available here making sure to specify your contact information and to provide any information to Ledger to allow it to assess the origin and implications of the dispute.

ANY DISPUTE RELATING TO THE APPLICATION OR INTERPRETATION OF THIS TC’s WHICH CAN NOT BE SOLVED AMICABLY WILL BE BROUGHT BEFORE THE COURT WITH MATERIAL AND TERRITORIAL JURISDICTION, IN ACCORDANCE WITH THE LEGAL AND REGULATORY PROVISIONS IN FORCE, UNLESS YOU HAVE THE QUALITY OF MERCHANT. IN THE LATTER CASE, THE PARTIES AGREE TO SUBMIT THEIR DISPUTE TO THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURT OF PARIS.

The consumer, that is to say, any natural person acting for purposes which are outside the scope of its commercial, industrial, artisanal, liberal or agricultural activity, nevertheless has the possibility of using a Free Dispute Resolution Procedure, within one year following a written complaint to Ledger in order to find an amicable resolution to the dispute.

He has the possibility of filing an online complaint on the European online dispute resolution platform ("RLL platform"), accessible at http://ec.europa.eu/consumers/odr by filling in an electronic form. The RLL platform will notify Ledger of the filing of the claim. The Client and Ledger will agree on the dispute resolution body to resolve their dispute. For more information about the mediation process: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR


Article 13 - Miscellaneous

Except where otherwise provided:

In the event of any conflict between these TC’s and any other document referred to herein, these TC’s shall prevail.

In the event that any provision of these Terms is declared void or inapplicable, it shall be deemed to be replaced by a valid provision reflecting as closely as possible the objective pursued by the original provision. The other provisions shall not be affected and shall remain in full force and effect.

These TC’s constitute the entire agreement between the Client and Ledger with respect to the use of the Site and supersede any prior agreement, if any.

The fact that Ledger does not exercise its rights arising from these TC’s does not in any case constitute a waiver or loss of these rights.